FREE Returns & Refunds Policy
If, for any reason, you are unhappy with your purchase, you can return it to us, in its original condition and packaging, within 30 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item.
Unless faulty, we cannot accept the return of Seiko watches that have been worn, personalised or had their bracelets adjusted (unless the bracelet has been adjusted by us).
Items must be returned within 30 days of receipt. If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to it being in pristine condition.
In the unlikely event that you receive a watch that is defective, has been damaged in transit, or is not the one you ordered then you can return it to us for exchange or a full refund within 14 days of receiving it. If you are returning a watch to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the watch was wrongly ordered by yourself.
This returns policy does not affect your statutory rights
How To Return An Item:
Items must be returned in their original packaging and with all booklets, guarantees and product tags if they are attached.
To enable us to process your Seiko Watches return more efficiently, we ask you to include a covering note with your item stating why it is being returned and whether you want an exchange or a refund. In this note you should also include your order or invoice number, or a copy of the original invoice, so that we can track your order on the system. If an item is returned without a covering note then, if we are able to trace your order on the system, we shall contact you by phone or email to ascertain the reason for return. If we do not hear back from you within 30 days we reserve the right to either return the item to you or, if the item qualifies, process a refund minus a £10.00 administration fee.
Returns should be sent via an insured and traceable method, such as Royal Mail Recorded or Special Delivery, as we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded or Special Delivery then you can check to see if we have received your parcel on the Royal Mail website's "track and trace" facility. If a parcel does go missing and never reaches us it is your responsibility to claim for the item from Royal Mail or the courier used. Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it then we shall deduct that amount plus a £10.00 administration fee from any refund.
Please send all returns to the following address:
Ashleigh Jewellers Ltd.
Express Watches
1A Hamblin Walk
Woodbridge
Suffolk
IP12 1DE
Our Exchange Policy
We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined above.
In the covering note accompanying your return we would ask you to include details of which item you would like to exchange it for and also your contact details so we can contact you if necessary.
If there is any extra charge to pay we will contact you so that payment can be made over the phone.
If there is a partial refund due then this will be credited back onto the card used for the original transaction. If you are exchanging for an item of lower value then we reserve the right to add an administration and postal fee to the price of the replacement watch. If this is the case we shall contact you to inform you of this. This exchange policy does not affect your statutory rights.
